I've had a full day and now it's time to go home and support Netflix by binge watching my favourite movies with my family!
This is an average day as a Technical Support Engineer, we are people who like to please, we want our customers to succeed and we use knowledge and relationships to progress customer issues while keeping our sales team and our development team happy.
Quick tips for getting your technical issues resolved faster
Next time you have a question about Cantata, just remember to get the most out of a QA Systems Technical Support Engineer it helps to give us optimal information. Sending code snippets, log files, screen shots and even better providing a cut down example, will all contribute to a complete, correct and fast response. Experience tells me customers who send just a screen shot of "Error 404 not found, what is the solution?" will not get the most out of their support experience, so please be the customer who investigates an issue and details the problem before contacting support.
If you do need to speak to QA Systems Technical Support, please email: firstname.lastname@example.org.